by James Taylor | Jun 10, 2014 | Decision Management
Rob Walker kicked off day 2 of PegaWorld talking about Decision Management and the role of analytics in customer engagement. He began by talking about John Boyd and his theory of engagement – the OODA loop – Observe, Orient, Decide and Act (something I...
by James Taylor | Jun 9, 2014 | Decision Management
OnStar presented at PegaWorld on their use of Pega Decision Management (the old Chordiant product) for managing telematics to improve customer experience. OnStar handles 7M customers worldwide and about 4 calls per second. It has handled more than 780M customer...
by James Taylor | Jun 9, 2014 | Decision Management, Product News
Kerim Akgonul came up next to talk products, in particular Pega 7. Pega 7 was released last year and is being used around the world. Pega 7 focused on several elements: Visibility through the common case interface Speed and accuracy through automation of processes and...
by James Taylor | Jun 9, 2014 | Decision Management
Next up an executive panel on digital transformation from the C-Suite with a CTO, a CIO and a CFO from Lloyds Bank, UnitedHealthcare and the FBI. UnitedHealthcare’s key element for digital transformation was a focus on members, consumers rather than on...
by James Taylor | Jun 9, 2014 | Decision Management
I am giving a presentation to the Bay Area Chapter of the IIBA on “BABOK 3: What’s the big deal with decision modeling?” June 25th at 6:30pm in Sunnyvale, CA Decision Modeling is a new Technique in v3 of the BABOK(r) Guide. It’s also become a...
by James Taylor | Jun 9, 2014 | Decision Management
Next up at PegaWorld was a customer presentation from Vodafone. Vodafone is one of the world’s largest communications companies with 30,000+ employees and 400M customers across 30 countries. They have expanded from consumer mobile telephony to a broader...
