by James Taylor | Aug 22, 2022 | AI, Business Intelligence, Business Rules, Decision Automation, Decision Management, Digital Business
COVID-19 accelerated the need for next-generation claims-processing goals. To make these capabilities a reality and create long-term value, insurers should focus on five key areas. Digital natives—millennials and GenZ’ers increasingly expect seamless, omnichannel, and...
by James Taylor | Mar 31, 2022 | Business Architecture, Business Rules, Decision Automation
McKinsey recently published a great piece aimed at B2B companies called The new B2B growth equation. This focused on how B2B Customers want an “always-on, personalized, omnichannel experience”. These customers want more from their B2B sellers — “more channels, more...
by Ashton DeKeyrel | Mar 17, 2022 | AI, Business Rules, Decision Automation, Decision Management
We recently posted a poll on where insurers see digital transformation making the biggest impact on their business. Decision Management Solutions has helped many leading insurance businesses modernize over the years – so we have lots of experience in this area –...
by Ashton DeKeyrel | Jan 28, 2022 | AI, Decision Automation, Decision Management, Decision Modeling, Machine Learning
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the final option is Human out of the loop (HOOTL). In these systems, the decisions must not only be made autonomously but it is not practical or desirable...
by Ashton DeKeyrel | Jan 21, 2022 | AI, Business Architecture, Business Intelligence, Decision Automation, Decision Management
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the next option is Human on the Loop (HOTL). HOTL systems are most common in situations there is a need for 100% straight through or automated processing...
by Ashton DeKeyrel | Jan 14, 2022 | AI, Decision Automation, Decision Management
Continuing our series on AI management options (kicked off by the HBR article Managing AI Decision-Making Tools), the next option is Human in the Loop For Exceptions (HITLFE). This option is probably the most common in our clients. Our typical client is aiming to get...
