by James Taylor | Jun 10, 2020 | Business Re-Design, Business Rules, Decision Automation, Decision Management, Decision Modeling, Digital Business
A recent McKinsey paper titled Jump-starting resilient and reimagined operations had some great advice for operational executives working on re-starting and reimagining their operations for a COVID-19 world. In particular, it identified 5 themes that will share...
by James Taylor | Mar 12, 2020 | AI, Business Rules, Decision Automation, Decision Management, Decision Modeling, Machine Learning
Neal Silbert of DataRobot had an interesting post on the DataRobot blog last week – Outcome-Based Claims Assignment: The “New Grail” of Insurance. He talks about using ML and AI to improve the assignment of claims adjusters to commercial claims. As he says...
by James Taylor | Feb 19, 2020 | Business Rules, Decision Automation, Decision Modeling, Machine Learning
Automating decisions about transactions lets them be handled in real-time, providing better customer service. If that decision fails to detect fraudulent transactions, this lets fraud into the system. Once a fraudulent transaction has been allowed, you are committed...
by James Taylor | Jun 19, 2019 | Business Rules, Decision Modeling, Insurance
By: Zoe Zhou There is a common high-level customer journey for insurance customers. The customer researches providers and policy options. Once a preferred provider and policy are decided, the customer applies for the policy. If they are approved the policy...
by James Taylor | Apr 23, 2019 | Business Intelligence, Business Re-Design, Business Rules, Insurance, Predictive Analytics
In February, we published a blog post on “Using Technology to Add Value in Insurance”. In that post, I referenced Matt Josefowticz’s article – Technology May be the Answer for Insurers, but What Was the Question?, in which he states there are only three levers of...
by James Taylor | Mar 25, 2019 | AI, Business Intelligence, Business Re-Design, Business Rules, Decision Management, Insurance, Predictive Analytics
Nancy Casbarro and Deb Zawisa of Novarico recently published a new paper on Data Science in Insurance: Expansion and Key Issues subscription required) that was summarized in this nice little article on Dig-in 3 challenges facing insurers in data science...
